Shipping Policy

Shipping Information

At MachaCo Store, we're committed to providing fast, reliable shipping for all your orders. This policy outlines our shipping practices, including processing times, shipping options, tracking information, and international shipping details.

Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) of receiving your order confirmation. Orders placed after 2 PM IST may not be processed until the following business day.

During sale events or high-volume periods, processing times may be extended. We'll notify you if there's a significant delay in processing your order.

Shipping Options

We provide several shipping options to best serve your needs:

Please note that these delivery times are estimates and begin once your order has shipped, not when the order is placed. Delivery times may be affected by factors beyond our control, such as weather conditions or delays in customs for international shipments.

Shipping Carriers

We work with reputable shipping carriers including DHL, FedEx, UPS, and USPS to deliver your orders. The carrier used for your order will depend on your location, the shipping method selected, and the nature of the products ordered.

Tracking Information

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link. You can use this tracking number to monitor your package's progress. You can also view tracking information by logging into your account and viewing your order details.

If you haven't received tracking information within 3 business days after receiving your order confirmation, please contact our customer support team.

International Shipping

We ship to many countries worldwide. International shipping costs and delivery times vary based on the destination country, package weight, and shipping method selected. These details will be calculated and displayed during checkout.

Important information regarding international shipments:

• Customs and Import Duties: International orders may be subject to customs fees, import duties, taxes, or other charges. These fees are the responsibility of the recipient and are not included in our shipping charges. Please check with your country's customs office to determine what these additional costs might be before placing your order.
• Delays: International shipments may experience delays due to customs clearance processes, which are beyond our control. Please allow for additional time for international deliveries.
• Restricted Items: Some countries have restrictions on certain products. Please be aware that if you order an item that is prohibited in your country, it may be seized by customs authorities.

Shipping Restrictions

We cannot ship to P.O. boxes for certain products. Additionally, some items may be restricted from shipping to specific international locations due to local regulations or shipping carrier limitations.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact our customer support team within 3 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue and, if necessary, send a replacement.

We recommend inspecting all packages upon delivery and, if visibly damaged, note this when signing for the package or take photos of the damaged packaging before opening.

Address Changes

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We'll do our best to update your shipping address if the order hasn't been processed yet. Once an order has shipped, we cannot change the delivery address.